Delete your data

You can ask BillDine to close your account and delete the personal data in it at any time. This page explains how to ask, what is deleted, what the law makes us keep, and how long it takes.

How to ask

1. Sign in to BillDine and click Chat at the top of any page to chat with BillDine support.
2. Write "Delete my data". Say whether you want the whole business account closed and deleted, or only your own sign-in removed.
3. We confirm that the request comes from you (see below), tell you what will be deleted and what must be kept, and then do it.

Cannot sign in? Use the email button below, from the email address you sign in with, with the subject "Delete my BillDine data" and your business's name.

Who can ask for what

• The owner of a business account can ask for the whole account to be closed and its data deleted. Download what you need first: Settings → Security → Download my data.
• A staff member can ask the owner to remove them, or ask us to delete their own sign-in; we tell the owner.
• A guest of a restaurant that uses BillDine should ask the restaurant, which controls that data. In BillDine the restaurant opens Customers, finds the guest, and under Privacy uses Request data export for a copy or Anonymize… to erase the guest's details. We help the restaurant if it asks.
• A reseller can ask in the same way, from the email address of their reseller account.

Checking that it is you

We act only on a request from the person the data is about, or for a business account, from its owner. We may ask you to confirm with a code sent to your sign-in email address, or to reply from that address. We never ask for your password.

What is deleted

• Your sign-in and profile: name, email address, mobile number, POS PIN and notification tokens.
• For a closed business account, its data in BillDine: menus, orders, customers, stock, staff, reports, files and photos.
• Support conversations, the images attached to them, and Ask BillDine questions.

What we must keep

• Issued invoices, credit notes and other tax records — the ones a restaurant issued and the ones BillDine issued to it — are kept for the period the law of the outlet's country requires (for BillDine's own invoices, the law of India). Then they are deleted. While kept they are used for nothing else.
• Records needed for a dispute or legal claim are kept until it is settled.
• Backups are replaced within about 7 days, so deleted data leaves them within that time.

How long it takes

We finish within 30 days of confirming that it is you, and tell you when it is done.

Deleting only part of your data

You do not have to close your account to remove personal data. An owner can remove a staff member or anonymise a guest inside BillDine at any time. See our Privacy Policy for your other rights.