Terms of Service

These terms are the agreement between Emdepi Technologies ("BillDine", "we", "us") and the business that opens a BillDine account ("you"). By creating an account or using BillDine you accept them for your business; the person who accepts confirms that they may do so. Our Privacy Policy explains how we handle personal data.

The service

BillDine is software for restaurants, used in a browser and in our Android app: a POS, a kitchen screen, a back office, reports and related tools, including AI features. What you can use depends on your plan, as shown on our pricing page and in the app. We may add, change or remove features. We will not take away a main feature of a plan you have paid for during its paid term without offering a fair alternative.

Your account

• Give correct information. Your business's name, legal name, address and tax registrations appear on the invoices you issue.
• You are responsible for the people you add to your account, the roles you give them and what they do in BillDine.
• Keep passwords and PINs private. Tell us at once if you think someone else has used your account.

Free trial

A new account starts with a free trial for the number of days shown when you sign up. No payment is needed for the trial. When it ends, buy a plan to keep using every feature; until then BillDine works with the limits it shows you, and your data is kept.

Plans, prices and taxes

• The plans and prices are the ones shown on our pricing page and in the app on the day you pay. You see the price, and what it covers, before you pay.
• In India prices include GST, and your invoice shows it. A business outside India pays the price shown for its country, in the currency shown at checkout; BillDine's invoice shows any tax that applies, and you account for any tax your country charges on what you buy from abroad.
• Where our website shows a price in a currency other than the one you are billed in (for example "about €21 · billed in US dollars"), that figure is approximate and for your information only. You pay the price shown at checkout, in its currency.
• A plan is paid in advance for its term (for example 1 year or 3 years). Additional outlets and Ask BillDine question packs are paid for as shown before you confirm.
• Question packs give extra Ask BillDine questions on top of your plan's. Questions you have not used do not expire while your subscription is active.
• A plan bought with a reseller's activation code is paid to the reseller, who invoices you for it.

Payment and renewal

• Payments to BillDine are made through Razorpay, on the web and in the app. If we offer payment through an app store, its terms also apply to that purchase.
• BillDine does not take money by itself when a term ends. We remind you before it ends, and you renew in Settings → My plan → Subscription. A plan that is not renewed ends at the end of its term.
• We send a tax invoice for every payment.
• We may change prices for the future. A change never affects a term you have already paid for. What your renewal costs is shown as Your price in Settings → My plan → Subscription.

Refunds

Payments are not refunded automatically. To ask for a refund, sign in and click Chat at the top of BillDine, or use Chat with support in Settings → My plan → Subscription. We look at every request; an agreed refund goes back to the way you paid. Nothing in these terms takes away a refund the law gives you.

Your data

• Your business data is yours. You allow us to process it only to provide, secure and support BillDine, and as the law requires.
• For your guests' and staff's personal data you are the data fiduciary (controller) and BillDine is your processor. You make sure you may record it and tell them how it is used. We process it only to provide BillDine to you, keep it confidential, help you answer their requests (BillDine can export or anonymise a guest's data), and tell you without undue delay about a breach that affects it.
• Where the EU or UK GDPR, or the PDPA of Singapore or Malaysia, applies to that data, these are the commitments we make as its processor (data intermediary in Singapore, data processor in Malaysia), together with our Privacy Policy, which lists the providers who help us and says where data is hosted. If you need a separate data processing agreement, contact us.
• You can download your business's data at any time, and before your account is closed.

Invoices and taxes you issue

BillDine calculates tax from the settings you choose and numbers your invoices. You remain responsible for your tax settings, your filings and following the law of your country. An issued invoice is never edited: it is corrected with a credit note.

Acceptable use

• Do not use BillDine for anything unlawful, or to record sales, payments or stock that did not happen.
• Do not try to break into, overload, copy or take apart BillDine, or to reach another business's data.
• Do not upload anything you have no right to use, or anything harmful.
• Do not resell BillDine except as a BillDine reseller under our reseller agreement.

AI features

AI answers can be wrong. Check important figures in BillDine's reports before you act on them, and do not put sensitive personal data into a question. Your plan sets how many questions you can ask.

Availability and support

We work to keep BillDine available at all times and to fix problems quickly, but we do not promise that it will never be interrupted, unless a separate written agreement with you says otherwise. We may pause BillDine briefly for maintenance. POS terminals keep selling without internet and send the sales when the connection returns. Help is inside BillDine (click Guide or Chat at the top) and on our contact page.

Ending the agreement

• You may stop using BillDine at any time. An owner can ask for the account to be closed — see Delete your data. Ending early does not by itself give a refund; you can ask for one as described above.
• We may suspend or close an account that is not paid for, breaks these terms or puts BillDine or others at risk. Where we reasonably can, we tell you first and give you time to put it right.
• After an account is closed, its data is deleted as our Privacy Policy describes, except the records the law makes us keep. Download what you need before then.

Liability

BillDine is provided as it is. To the extent the law allows: we are not liable for lost profits, lost business or any indirect loss; and our total liability for all claims about BillDine is limited to what you paid us for it in the 12 months before the claim. Nothing in these terms limits liability that the law does not allow to be limited.

Law and disputes

These terms are governed by the laws of India. Before going to court, please tell us about the problem and give us a chance to put it right. The courts at Kochi, India, have exclusive jurisdiction over any dispute about these terms or BillDine. BillDine is for businesses; if the law of your country still treats you as a consumer, nothing in these terms takes away the protections that law gives you and that cannot be excluded by agreement.

Changes to these terms

We publish every new version on this page with its date. When a change matters, we tell account owners in the app or by email before it takes effect. If you keep using BillDine after it takes effect, the new version applies.

Language

These terms are written in English, and the English text is the one that applies, even when BillDine's screens are in another language.

Contact

Our company details are below. Inside BillDine, click Chat at the top.